Terms &
conditions

1 Agreement & definitions

These Terms and Conditions form the contract between you (the Customer) and SeekaHost (the Host) for the provision of hosting services. A contract begins on the Effective Date — when you complete an online order and receive our email confirmation — and each order form creates a distinct contract.

“Business Hours” means 09:00–17:00 (GMT/BST) on business days. “Hosted Data” means the files you upload; we never access, modify or update your website without your permission.

2 Hosting services & availability

We provide your hosting services from implementation through the agreed term, using reasonable endeavours to keep them available. We do not guarantee 100% uptime.

• Scheduled maintenance is announced at least 24 hours in advance and carried out outside Business Hours where possible.
• Emergency maintenance may be carried out at short notice to prevent disaster.
• Storage, bandwidth and processor limits apply; exceeding them is a material breach unless we agree a variation.
• Services must not be used for illegal or infringing purposes, and may not be resold or sub-licensed.

3 Your account & obligations

You agree to provide the cooperation, information and access we reasonably need, to obtain any third-party software licences required, and to keep your passwords secure — notifying us immediately of any compromise.

4 Your hosted data & backups

You grant us the licence needed to store and serve your Hosted Data, and you warrant that it does not infringe anyone's rights or break the law. We may edit or remove content reasonably suspected of breaching these terms or our Acceptable Use Policy.

We create weekly backups retained for at least 30 days and, on request, use reasonable endeavours to restore from backup within one business day (this overwrites current data and applies to packages with a guaranteed-backup feature). You remain responsible for keeping your own backups.

5 Charges & payments

All charges are exclusive of VAT, which is added to your total. We may vary charges on contract anniversaries with 30 days' notice, limited to 2% above the growth in the Retail Prices Index.

• We accept debit card, credit card, direct debit, bank transfer, PayPal and other online payment methods.
• Payment is due by the date shown on your invoice.
• A late fee (the greater of $2 or 10%) may be applied more than 5 days after the due date.
• Suspicious transactions may be flagged; if not verified within 24 hours, the product or service may be removed without refund eligibility.

6 Acceptable use

You and your users must not misuse the services. In particular, content and use must not:

• Damage the services or impair their availability or accessibility.
• Be unlawful, fraudulent, deceptive or harmful, or infringe intellectual-property or privacy rights.
• Be libellous, obscene, or depict violence gratuitously.
• Constitute spam or unsolicited marketing, or host chain letters or pyramid/MLM schemes.
• Contain or distribute viruses, worms, spyware or other malicious software.
• Involve systematic or automated data scraping, mining or harvesting.

We may actively monitor content and use of the services.

7 Data protection

Both parties comply with applicable Data Protection Laws and GDPR. We process personal data only on your documented instructions, for purposes such as domain registration, web hosting, customer communication and administration, during the term and for up to 30 days afterwards.

We apply appropriate security measures, keep authorised staff bound to confidentiality, and assist you with data-subject requests and compliance. Current sub-processors include cPanel, AWS, WHMCS, OVH and Google; we give notice before changing them.

8 Warranties, liability & indemnities

We provide the services with the skill and care reasonably expected of a leading provider. Nothing limits liability for death or personal injury caused by negligence, for fraud, or for anything that cannot be limited by law.

• Neither party is liable for loss of profits, revenue, savings, business, contracts or opportunities, or for indirect or consequential loss.
• Neither party is liable for loss or corruption of data except where we have failed to meet our backup obligations.
• Our liability is capped at the greater of the product price or the total amount paid in the preceding 12 months (per event), and the total paid under the contract (in aggregate).

9 Force majeure

Neither party is liable for failures caused by events outside its reasonable control — including internet failures, hacker or DDoS attacks, viruses, power failures, strikes, changes in law, disasters, riots, terrorism or war. Payment obligations are not suspended by such events.

10 Termination

After any minimum term, either party may terminate with 30 days' written notice. Either party may terminate immediately for a serious or persistent breach that is not remedied within 7 days, or on the other's insolvency.

We may suspend services if payment is overdue after written notice, and may terminate where invoices remain unpaid. On termination you pay any outstanding charges, and we refund prepaid charges for services not yet provided.

11 General

These terms are the entire agreement between us and may only be varied in writing. If any provision is unenforceable, the rest continues in force. We may assign the contract to a business successor; you may not assign without our consent.

These terms are governed by English law, and the English courts have exclusive jurisdiction.