Your privacy,
respected

1 Who we are

SeekaHost is a UK domain registrar and web hosting provider, operated by SeekaHost Technologies Ltd (Company No. 16026964, VAT No. 485829729). This policy applies to your use of our website and the enquiries you make with us.

By using our website you are deemed to have read, understood and agreed to this policy. If you do not agree, please do not use the site.

2 Information we collect

We collect information you provide directly and information gathered automatically as you browse:

• Details you submit through contact forms, phone calls, live chat, social media and offline enquiries.
• Account and billing details needed to provide our services.
• Technical data such as your IP address and pages visited, used to diagnose server issues and understand traffic patterns.
• Cookie and analytics data, as described in the Cookies section below.

Information collected about the pages you visit is not personally identifiable.

3 How we use your information

We use your information to respond to enquiries, provide and administer our services, process payments, send service updates and, where you have not opted out, marketing communications and remarketing campaigns.

We may upload customer data to advertising platforms such as Facebook for remarketing, and use it for email campaigns. You can opt out of these at any time — see Your rights & choices.

4 Cookies & tracking

Cookies are small files stored on your device. We use them for traffic analytics — not to identify you personally. Technologies in use include:

• Google Analytics cookies for site statistics.
• Facebook Pixel for remarketing on Facebook and Instagram.
• Google Display Network remarketing cookies.
• Tawk.to live chat, subject to its own terms.

You can control or disable cookies through your browser settings. Some features may not work correctly if cookies are disabled.

5 Storage & retention

Your data is stored on our internal servers and software, and with our web host. We keep information only as long as needed to provide our services and meet legal and tax obligations.

Even after a request to delete data, we may retain past email and message correspondence for internal reference and taxation. Deletion requests cannot be actioned while you have an active order. We do not store third-party login details.

6 Your rights & choices

You have the right to ask what personal information we hold about you and to request corrections or deletion. You can:

• Unsubscribe from newsletters using the link in any marketing email.
• Opt out of remarketing audiences via our opt-out page, subject to Facebook and Google terms.
• Request deletion of your data using our contact form, subject to the retention rules above.

We keep any personal information you provide in the strictest confidence.

7 Security

We protect your information with appropriate technical and organisational measures, including a secure server (SSL) that encrypts the personal information you send us. Disrupting, hacking or interfering with the website is strictly prohibited.

8 Third-party links & services

Our site may link to external websites. We do not monitor or control these sites and cannot accept responsibility for their content or privacy practices. Please review the privacy policy of any third-party site you visit.

9 Changes to this policy

We may update this policy from time to time. Any changes take effect as soon as they are posted on this page, so please review it regularly.