Refund
policy

1 General refund rules

A few principles apply to all refunds:

• We offer one refund per product or service, where eligible.
• The product or service must be cancelled before a refund is processed.
• No refund is issued if an account has been suspended or terminated for a valid cause.
• Refunds are processed in GBP or USD; exchange-rate fluctuations are the customer's responsibility.
• Account credit is the default; card or PayPal refunds are made to the original source where applicable.
• Any processing or transaction fees are deducted from the refund.

2 What is non-refundable

The following are not eligible for a refund:

• SSL certificates and domain name registration.
• Packages that have incurred late fees.
• Private email hosting services.
• Packages bought with a discount of 30% or more.
• Special-event or promotional purchases.
• Upgrade charges, domain-related fees and service renewals.
• Accounts suspended or terminated for a valid reason.

Where a domain transfer fails, an account credit is issued automatically instead of a refund.

3 When you're eligible

For web hosting packages, full refunds are available only if you request them within the first 7 days. Beyond the general money-back window, refunds are limited to:

• Delivery delays.
• Failed delivery.

Misunderstanding a feature is not, by itself, grounds for a refund — please check with our team before purchasing if you are unsure.

4 How refunds are processed

Once approved, refunds are issued as account credit by default, or back to your original payment method (card or PayPal) where applicable. Any processing or transaction fees are deducted, and currency is GBP or USD.

5 How to request a refund

To request a refund, cancel the product or service and contact our billing team at billing@seekahost.co.uk or through the live chat on our website. Please include your account details and the reason for your request so we can help quickly.